All domestic orders are dispatched using a trusted tracked service. Delivery within mainland UK is a flat rate of £4-99 per order.

Most orders will be delivered within 1-3 working days. There is also another option for Royal Mail next day special delivery for cost of £11-99 therefore orders made before 3 pm will be received next day.

You will be an email confirmation once your order has been dispatched with tracking information.
Worldwide Delivery:
The method we used to send your item(s) varies depending on your location. We use a wide range of trusted couriers and always use tracking to ensure that your item(s) can be tracked after dispatch.
When your order is dispatched you will receive an email enabling you to track the status of your consignment online.
Please, note we use a number of different couriers to get the most economical rates for you. Please, note we do not ship to PO box and BFPO addresses.


This privacy policy sets out how “JAYNE” uses and protects any information that you to “JAYNE” when you use our website. “JAYNE” is commit to ensuring that your privacy is protected.

Should we ask to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. What we collect the following information:
• Name
• Contact information including email address
• Demographic information such as postcode, preference and interests
• Other information relevant to customer surveys and offers


Returns: It’s ok to change your mind not everything is perfect, so if you’re not completely happy with your purchase, you have a 14 working days from the date of receiving you’re your order, to return it back to us for exchange or refund.

We kindly ask that you make sure all products are returned in their original condition, with their originally packaging and labels.

Returns that are damaged or soiled may not accepted and may be sent back to the customer. Compete the returns form included with your order, send it back to us. All refunds are returned to the original payment method within 30 days. The “JAYNE” is not responsible for returns costs.
Exchanges: If you wish to make an exchange than simply contact us before you return your parcel, just to ensure we have the item you require in stock. Contact us via email: jayne@jaynesofsedgefield.co.uk
With your name and order number and item you wish to exchange for ( this enables us to put the item on hold and confirm that we have in stock). You will receive a confirmation email of the new item has been sent.


On the rare occasion there is a problem with item, please, do not worry, we are here to help. Items are classified as faulty if they are received damaged, are where manufacturing fault occurs within 6 months of purchase.

Please, note that items that are damaged as a result of wear and tear are no considered to be faulty.


We take online payments for our products using KLARNA as our external payment provider in addition to the information outlined above, we require the billing address of the credit card you use so that we can pass this to KLARNA who check the address against the card holder’s details for security purposes.

We don’t store the credit card details on our server but we do store the billing details and unique reference to your card details on KLARNA server so that we can process refunds. “JAYNE FASHIONS LTD” complies with UK DATA Protection ACT 1998.


These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions. 1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion. Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 You will not have any right to cancel an order for the supply of any of the following goods:
(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
(b) a contract for passenger transport services - such as bus, rail or flight tickets.
(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
(d) the supply of goods that are made to the customer's specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Follow Us

Fashion may have changed dramatically over the past 60 years, but one independent boutique has remained in style and now embracing new step by using internet, social media and online shop!

Fashion boutique with more than 60-year history in pretty village of Sedgefield with a qualified image consultant Elena Degnan, advises shoppers on what colours and style suits them to get the most out of their clothes and feel their best.

"A bespoke wardrobe can help you to gain more confidence in how you look and how you feel about yourself" -explains Elena.

"You are not attempting to be just like everyone else, you are improving what you have while preserving your uniqueness"

From day one, my brand philosophy has been "affordable to inspirational"